全新一代的REBOT智能培训机器人

通过应用程序和小程序等平台，实现多渠道教学，在真实场景中进行互动式语音课程。利用“语音识别+语义理解+语音合成”模型，整合了大量真实案例，支持在应用程序和小程序等多种渠道进行教学。课程强调与学生进行互动式对话练习，实时检查学生的回答质量，同时创建个性化的学生档案进行绩效分析。

我们的优势

简化流程设置

直接将对话技巧项添加到学习列表中，由机器人自动完成完整对话，生成测试或情景练习供学生使用。

真实场景的对练

支持多分支和单分支对话配置，实现对人机训练的逼真场景模拟，并持续支持后续互动。

学习地图

开发一个学习地图，采用游戏通关模式，促进学习参与度，激发学习兴趣。

学生进展概览

呈现学生的全面成绩概况、学习轨迹，以及优势和改进方面。

学生的实时质量评估

学生将在语音对话过程中同步进行实时质量检查，评估他们的表现。

定制建议

利用记忆曲线，根据学生过去的错误向他们提出具有挑战性的问题。

我们的培训系统更有优势

有趣

提供结合视觉、声音与文字的多模态情感交互，实现更灵活的互动，让学习更有趣。

千人千面

根据您的个性化需求，为您量身定制学习体验，有效定向提升技能。

有料

拥有专业理论、产品知识、金牌话术、对应技巧、经验教训、经典案例，满足各类人群的学习需求。

沉浸式体验

在各式各样的场景模拟中，您可以和AI虚拟人实时对话，获得身临其境的体验。

REBOT智能培训机器人的特点

Business Scenario

Bank with AI
Insurance with AI

Industry Pain Point

High Training Cost

Extensive and Expert Product Knowledge, Demanding Personnel Standards, and Substantial Training Investments

High Investment, Low Efficiency

Struggle with Supervision and Service Violations, Arduous Quality Inspection Tasks

Elevated Customer Acquisition Costs

Financial Services Homogenization Leading to Weak Customer Retention and Loss

Heightened Financial Business Risks

Complex Tasks, Heavy Responsibilities, and Inadequate Traditional Technological Solutions

Industry Pain Point

High Sales Costs

Traditional channels incur high costs, with low telemarketing connection rates and heavy reliance on agent expertise

Product Selection Confusion

Customers lack knowledge in choosing professional insurance products

Ineffective Promotion

Blind promotion leads to low product effectiveness as insurance companies fail to understand customer needs

Inconsistent Service

High personnel turnover and varying expertise levels result in inconsistent customer service experiences

Cumbersome Processes

Complex payment and compensation processes lead to poor customer experiences.

Outdated Risk Control

Outdated measures contribute to frequent fraudulent insurance practices.

Industry Pain Point

Insufficient Employee Development

Intense pressure in customer service, service quality bottleneck, and inadequate means to enhance employee skills

Costly Customer Acquisition

High costs, lack of operational capabilities, and stagnant sales funnel conversion

Inefficient Traditional Processing

Traditional data processing lacks efficiency and hampers subsequent analysis, integration, and knowledge accumulation

Limited Risk Control

Numerous risk factors, reliance on singular risk control methods, and an incomplete risk control system

Traditional Banking Challenges

Emergence of internet banking and licensed consumer finance affecting traditional banking operations

Utilizes RTI-AI’s natural language processing and analysis. It guides processes, recommends knowledge, and monitors emotions. It ensures compliance, detects violations in call recordings, and offers personalized services. It provides training and dynamically adjusts personnel skills for intelligent management

Combines call systems for intelligent IVR and outbound functions. It facilitates smooth human-machine Q&A and business processing. Featuring anthropomorphic speech synthesis for natural tone, it supports dialogue logic like interruption and question replay. It autonomously generates call reports and achieves near-human completion rates, boosting outbound call efficiency by over 2.5 times. With visual dialogue design and autonomous learning capabilities, it ensures regulatory compliance and risk prevention

Leveraging natural language understanding, knowledge graph, intelligent search, and recommendation technologies. Designed for financial marketers, it integrates product learning, language practice, and problem-solving. It includes a product knowledge encyclopedia, popular questions, and objection handling cases, enabling marketers to confidently face customers. Covering finance, insurance, securities, funds, and more, it’s a comprehensive learning and practice tool, serving as a financial encyclopedia.

By parsing structured and unstructured data, it forms an integrated knowledge platform for internal use, searchable across various business channels. Additionally, leveraging self-developed knowledge graph construction, it automatically extracts business information and constructs financial knowledge graphs, catering to business consulting, customer marketing, and financial services scenarios. Designed for banks, insurance, securities, and funds, it accelerates the digital transformation process by consolidating data and documents, forming financial data and knowledge assets

Emoti Mate, a human-machine collaborative app on Rebest platform, integrates call center IVR. Real-time voice-to-text translation enables natural language processing for customer intention understanding, knowledge recommendations, and business process guidance. It offers basic Q&A, customer portrait collection, and emotion monitoring, meeting team leader and supervisor needs with real-time violation alerts for risk prevention.

Using speech recognition, all call recordings become text for 100% quality inspection. Recordings flagged for issues undergo manual recheck. Business labels aid management and analysis. Simultaneously, customer data is captured for personalized service. Quality inspection shapes seat skills and provides teaching materials. AI analyzes recordings, simulating diverse customer interactions for seat training and growth.

RTI-AI’s core robots analyze claim data, underwrite customers intelligently, and identify high-risk customers. They extract insurance clause content to enable a price comparison system and personalized product recommendations.

The intelligent telephone robot features anthropomorphic speech synthesis for natural, beautiful sound. It supports dialogue logic and autonomously extracts key information, generating call reports without development. It boosts outbound call efficiency by over 2.5 times, adhering to regulations and mitigating risks.

The RTI-AI Intelligent Telephone Robot utilizes anthropomorphic voice synthesis for natural sound. It supports various dialogue logic, extracts key information, and generates call reports automatically. It enhances outbound call efficiency by over 2.5 times, adhering to regulations and mitigating risks.

Leveraging RTI-AI Bot Factory™, it boosts efficiency threefold, expands into new markets, and enhances user experience through intelligent recommendations and unified services. Data-driven insights drive customer activation and refine operations, focusing on core profits and differentiation

Streamlining credit management with NLP and machine learning, it automates processes, reduces approval times, and predicts risks. By integrating heterogeneous data sources, it enhances user experience and mitigates non-performing loans, cutting costs and alleviating stock pressure

Empower customers with advanced technology for seamless business integration, covering the entire marketing lifecycle. Enhance operations, personalize financial marketing, and boost efficiency for banks

A unified AI platform streamlining bank operations, replacing siloed departmental models. Utilizing a text analysis center, we automate document processing, reducing errors and enhancing efficiency. Powered by RTI-AI Intelligent Knowledge Base, we enable seamless knowledge sharing across all bank departments, enhancing digital operations

Advantages of The Plan

Comprehensive platform, encompassing all financial scenarios.

Integrated quality checks and training to optimize work efficiency.

Proactive services for heightened customer satisfaction.

Seamless processing of structured, unstructured, and semi-structured data.

Establishment of an intelligent knowledge base for unified sectoral services.

User data analysis coupled with interactive insights.

Improved marketing precision and service coherence.

Swift issue resolution to minimize customer churn.

Automatic generation of financial knowledge graphs from data.

Automated construction of financial knowledge graphs from data sources.

Advantages of The Plan

Gain holistic customer insights, boosting sales conversion rates by 60% through tailored product recommendations.

Utilize 24/7 multi-channel support to promptly address inquiries and resolve doubts.

Expedite claims procedures, reducing customer processing time by 50%.

Strengthen risk control measures to efficiently identify and prevent insurance fraud.

Improve accuracy and coherence in marketing and service delivery.

Identify and address customer withdrawal intentions, mitigating churn and enhancing satisfaction.

Advantages of The Plan

Comprehensive Platform: Encompassing all financial business scenarios.

Precision Marketing and Service Enhancement: Improving service coherence and accuracy.

Integrated Quality Control and Training: Enhancing seat work efficiency.

Swift Issue Resolution: Minimizing customer churn by promptly addressing issues.

Proactive Customer Service: Elevating satisfaction levels.

Interactive Data Analysis: Insightful analysis of user data for enhanced decision-making.

行内应用案例

KPI监控指标

1. 培训成本

2. 上岗速度

3. 成单率

4. 客户投诉

基本信息

业务部门

目标用户

为当前200位以及后续新招入职的电话销售坐席提供培训。

项目概况

形式

H5嵌入到内部学习平台。

核心场景

主动呼出，向客人推荐业务产品。

主要使用板块

一期：后台问答对配置。

二期：后台加入多分支对话配置。

三期：完整的智能培训系统。

目标收益

  1. 电销成单率： 提升7.8%。
  2. 节省人力成本： 90%-90.47%。
  3. 客户投诉： 降低11.3%。

新入职员工原始培训场景：

  1. 新入职员工入职后先自行领取学习资料浏览并旁听现员工学习，一周后上岗参与部分电销工作。
  2. 当新增入职员工达到15-20人时，统一开班请三位老师系统培训，用时：三天。

使用智能培训系统：

  1. 新员工入职后便可获取账号自行登入系统学习。
  2.  在指定时间内完成指定学习内容并在考试达到要求分数后即可正式参与电销工作。
  3. 当新增入职员工达到15-20人时，统一开班请三位老师系统培训，用时：半天。